refund policy

Your satisfaction is our highest priority. If you do not absolutely love your new purchase, you may return the item(s) for a full refund of the purchased price by mail.

What can I return or exchange?

We're sorry things didn't work out! We will gladly refund or exchange all unwashed and unworn ticketed merchandise in its original condition within 30 days of your order date when accompanied by the original packing slip invoice for the price paid.

Please note: Clearance items*, earrings, bodysuits, swimwear, underwear, fragrance, and beauty products are "final sale" and cannot be returned or exchanged unless the merchandise was found to be defective. Belts, socks, leggings, and pyjamas in original packaging are refundable.


*Applicable to all clearance items in the sale section with the mention of 'final sale' in the product name. 

BY MAIL :


Returning by mail:

    1. Indicate the reason code and the quantity for each item you wish to return.

  1. Peel off the return label on the other side of the packing slip and stick it to your return package.
  2. Enclose the packing slip invoice in your return package. Pack the item(s) securely in the original product packaging, whenever possible.
  3. We recommend that all returns be sent via a traceable carrier. We are not responsible for packages not received if sent via a non-traceable carrier. Drop your package in the mail. Postage required. We cannot accept C.O.D deliveries.
  4. All shipping costs, including those incurred for returns are non-refundable. Upon receipt, allow approximately 10 business days to process your credit. Please allow a few days for your bank to process it.
  5. thank you .
  6. How am I going to be refunded?

    Refunds will be issued using the same method of payment and the same credit or debit card as the original purchase (except for gifts cards and e-gift cards, in which case you will be refunded a credit onto a new gift card). Shipping charges and sales tax on shipping are not refundable.